FAQs

Coronavirus Update - 24 April 2020

With our staff being extremely busy contacting customers with bookings affected by Coronavirus, in strict departure order, we ask that you only contact us if you are due to depart in the next 14 days.

We ask all customers to please be patient and we will contact you as soon as possible to rearrange your holidays.

We will no longer be accepting incoming calls, and now have limited staff. If you need to contact us, send us an email: admin@coachholidays.com with your booking references and lead passenger name to locate your bookings and enquiries. You will be responded to as quickly and efficiently as possible.

#StaySafe and thank you again for your patience during this time.


Frequently Asked Questions

With our selection of frequently asked questions, we've tried to answer most of the questions that may arise with regards to booking with Tour & Explore, but if you cannot find the solution you're looking for here, then you can e-mail us with your questions instead.

1: Will my money be safe?
2: When do I pay the balance?
3: Can I pay the balance online?
4: When do I get my tickets?
5. What are the visa and passport requirements for my holiday?
6. Do you send out brochures?

1. Will my money be safe?

Yes, we are proud members of ABTA and are therefore financially secure as all of its members have to lodge bonds with them, giving you peace of mind.

The combination of travel services offered to you is a package within the meaning of the Package Travel and Linked Travel Arrangements Regulations. Therefore, you will benefit from all EU rights applying to packages. More information about financial protection, regulations, including the key rights, can be found here.

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2. When do I pay the balance?

Where you only pay a deposit at the time of booking, you must pay the full balance by the balance due date notified to you at the time of booking. This will also be stated on the initial Tour & Explore headed documents. Please note that the operator's confirmations will show a later date - this is to give us enough time to pass your monies on to the operator.

If balances remain unpaid after the operator's due date, under the operator's terms and conditions, your holiday may be subject to cancellation.

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3. Can I pay the balance online?

Not yet. We are in the process of making this possible, so please bear with us. Until then you have the option to give us a call on 020 8686 2378 and pay by card, or by bank transfer using the information on your Tour & Explore travel documents.

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4. When do I get my tickets?

For bookings with most operators, you will receive tickets up to a week before travel. For last minute bookings where tickets cannot be sent out in time, you can travel with your booking confirmation and operator booking reference.

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5. What are the visa and passport requirements for my holiday?

We can provide general information about the passport and visa requirements. Please note that these requirements may change between booking and departure. Most countries now require passports to be valid for at least 6 months after your return date. Please take special note that for all air travel within the British Isles, airlines require photographic identification of a specific type. For up to date information about visa and passport requirements please keep an eye on Foreign Travel Advice. When travelling abroad, it is also good to know where you can find a British Embassy.

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6. Do you send out brochures?

As an online based travel agent, we do not have the facilities to send out brochures. Instead we list all tours scheduled by the operators we work with on our website. So have a browse, book online, send us a request, or give us a call on 020 8686 2378

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